Smartsheet support-request builder

Make the problem easier to explain.

Collect details about your Smartsheet problem, then share the report with your administrator or Smartsheet Support. Open this page on the device and browser where the problem happens. No sign-in is required.

Only a short summary is required. Everything else is optional. LetMeTakeCare prepares the report; you choose who receives it.

Describe the problem

What kind of problem is it?

How would you summarise the problem? (required)

What were you trying to do?

What did you expect?

What happened instead?

What was the exact visible error, if any?

Paste the text you saw. It will be labelled as supplied by you.

What steps reproduce the problem?

Where and when

Which item is affected? (optional HTTPS link)

A link can identify or grant access to content. We do not open or fetch it. You can describe the item in “What were you trying to do?” instead. Do not paste a sign-in or password-reset link.

When did it start?

Do you know the date? (optional)

How often does it happen?

The affected environment

Where does the problem happen?

Is this the same device and browser where the problem happens?

If you answered no or not sure, describe the affected device and browser or app below. Details detected on this page cannot identify that environment.

What device and operating system are affected?

Which browser or app and version are affected?

Browser used to prepare this report Use this browser's details (optional)

These values describe this browser only and are approximate. They may not reveal exact operating-system or browser versions.

Browser details are not included unless you select the checkbox.

Browser or version correction (optional)

Operating-system correction (optional)

Timezone correction (optional)

What have you already tried?

No troubleshooting step is required. Browser checks may not apply to an app problem. See Smartsheet's official help or check service status.

Have you tried another browser?

Have you tried a private window?

Have you checked whether others are affected?

Have you checked the Smartsheet status page?

Contact detail

What is your Smartsheet account email? (optional)

Enter your own account email if you want it included. We do not look it up.

Your report

This is exactly what you will copy or download. It updates as you type.

Enter a short summary to start your report.

Open Smartsheet support options (new tab)

Submit it with your own Smartsheet support request, or send it to whoever handles support for your organisation.